They arrived at the entrance and a male Indian waiter was there to greet them. He brought them to a table and they sat down. The waiter spoke to them in heavily accented English and with their limited understanding of the language, they did not know what he was saying. He kept asking them ‘what do you want to eat’ but they were still clueless especially with his heavy Indian accent. Exasperated, the waiter decided to use hand gestures to bring across his point. He kept using his hand to show this:
I was shocked to see that the Italian couple walked off agitated and angry as I felt the waiter did nothing wrong. In Indian culture, using the hand gesture as seen in the picture above was common practice and meant a sign of eating. Therefore, it seemed that there was nothing offensive about this gesture and the Italian couple was just being ridiculous and petty. However, after much research, it was known that showing this hand gesture meant ‘what the f***’ in Italian. Now it is more understandable why the Italian couple was offended. Here is a video explaining the numerous Italian hand gestures which I found useful and entertaining:
http://www.youtube.com/watch?v=jVCuyrPk7P4
To sum it off, we must always be careful in using hand gestures or any kind of body language when interacting with people of different cultural backgrounds. Similar gestures can hold dissimilar meanings in different cultures. It is thus important and handy to do some research first before communicating with others of different cultures. In this way, intercultural conflict can be avoided. Here is some useful information about the various hand gestures and their interpretation:
http://en.wikipedia.org/wiki/Hand_gesture
P.S. The above scenario was hypothetical, as I haven’t actually seen or been in an intercultural conflict myself. I was inspired by Russell Peters who is an Indian American comedian and loves to joke about people of different cultural groups especially his own ethnic group. Here is a video of him talking about the hand gesture mentioned above and the different meanings it has in the Indian and Italian culture:
http://www.youtube.com/watch?v=kbNkuK6X1i4